She apologized to me and promised me to rush to send me it by coming Wednesday. Hi Hannah, Im sorry if you felt the need to escalate this. Overpriced, more than 10k THB additional service charge for only moving sofas into the room. Eventbrite - Reform Skills Inc presents Change Management Certification Training in Fort Myers, FL - Friday, March 24, 2023 at Fort Myers, FL, Fort Myers, FL. If you decide to add an automated payment method to your account (which you can easily do through your online portal, under the Account / Billing and payments section), well immediately credit and refund this additional retainer.Kind regards, Lorraine BruleGlobal Customer Service at IWG Plc, Poor service-virtual headacheThis company does not deliver any customer service or support. Such companies should not exist. Regus is a complete and total scam company. Get Regus reviews, rating, hours, phone number, directions and more. Consumers complaining about Regus most frequently mention customer service, office space and credit card problems.Regus ranks 5th among Coworking Space sites. 25% off. You should receive your refund within 30 days after your agreement end date. Whether you need a single desk or a whole building, want to drop in or stay for much longer, weve got all your immediate business requirements covered. It goes against our guidelines to offer incentives for reviews. Please email me at Lorraine.brule@regus.com with your company name and details. www.myregus.com), a late fee was charged since the payment for your first invoice was received late and the other ones havent been paid at all. Don't be fooled by that. If it has been longer than 30 days, please get in touch so we can investigate further. For you to come on here and call us names but give us no chance to try and help you, is just not fair or accurate for that matter. October 23 evening It is IMPOSSIBLE to get them to stop charging. Date of experience: 07 April 2022 Reply from Regus 8 Apr 2022 Hi John, Thank you for your feedback. Therefore, well make the relevant enquiries and aim to put matters right as soon as we can. Kind regards, Lorraine BruleGlobal Customer Service at Regus. Contact: +65 [protected] They are scammers, and incredibly dishonest. If you were to take direct space or a sublease you would also see these fees in your rent annually. It can take many months and still not response. I was a customer with a licensing agreement set to expire on December 31, 2022. I cannot stress enough the lack of professionalism and poor service. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. I sent Regus how my retainer process is going? We did not put a "2000 dollars bill in front of you". And whatever the future brings, were able to handle that too. We also ensure all reviews are published without moderation. BBB Business Profiles generally cover a three-year reporting period. *We conduct corporate trainings on your preferred dates and location for no additional cost. and yes they kept coming up with lies such as "your money is being used to pay for the next rent etc" which everyone knows is a complete BS. Kind regards, Lorraine BruleGlobal Customer Service at Regus. Flexible Workspace Designed Around Your Needs. Our virtual office services help you build a credible presence anywhere in the world, with a professional business address and phone number. Contact the organizer to request a refund. You can work on trying to resolve a billing issue for MONTHS without ever being provided a single actual contact who works at the "helpdesk", and of whom the local agents aren't even allowed to call or email! After she contacted with their department , she informed us that she solved the problem and we could continue to use our virtual address with them, but we informed her that because of their fault we already open another new one. Whether you work alone, youre growing a start-up, or youre running the worlds most successful corporation our network makes it possible to work near clients, colleagues, or family. Our coworking spaces are designed with collaboration in mind. Best regards,Michelle Spire. Your satisfaction is very important. You should log into your online account (i.e., www.regus.com), select Account > Product and services > End Agreement, where a specific section for refund request is available. The complaint has been investigated and resolved to the customers satisfaction. Reform Skills Inc is a leading high-quality certification training organization for working professionals in the areas of Certified ScrumMaster (CSM), Certified Scrum Product Owner (CSPO), Project Management (PMP), Quality Management, IT Service Management, Digital Marketing, Agile and Scrum, DevOps, Big Data & Hadoop, Data Science, Tableau, Conflict Management among others. This review was chosen algorithmically as the most valued customer feedback. They charge absurd late fees, even though I put the payment information in the system and their software failed to record it. Change Management Why this is important, Portfolio, Program and Project Management Overview, Organisational Maturity Model: Is my Organisation ready for embracing change, Organisational Maturity Model: Is my Team ready for embracing change, Change in organisations - using interactive facilitation and individual reflection and activity, Change how it impacts me - Tailored change manual to use in your organisation, Initiating change - using real life organisational change experiences, Launch and mobilise the change - use a case study and role plays to practise the concepts learnt. You should request your retainer refund online (for security reasons) and it will be refunded within 30 days after your agreement end date. Talk to an expert. Where appropriate, well also take steps to prevent the situation from happening again. Private Office Space Shared Office Space Meeting Rooms Personal Desk Rental Shared Desk Space Virtual Consultations Location & Hours 17901 VonKarman Ave Ste 600 Irvine, CA 92614 Get directions Edit business info You Might Also Consider Sponsored Park Place Apartment Homes 356 1.1 miles away from Regus California Oracle Tower Theyre fully supported by a range of additional services, like mail forwarding, call handling, meeting rooms, office space, and business lounge access. But when It comes to a refund retainer. Were clear about this from day one. A retainer fee is a prepaid fee used as a guarantee of commitment from professionals, such as lawyers, attorneys, consultants, advisors, and freelancers. However, there are also credit notes that have been raised for the same period for your previous office in order to balance the account. Originally, total costs 20k THB, but end up with 50k THB. I apologise if this wasnt clearly communicated to you but its in the terms of your agreement. This is really bad customer service. Eventbrite page will show up only the start dates of all training sessions. If it has been longer than 30 days, please get in touch so we can investigate further. We believe in enhancing your career and skills by offering you high-quality training that transforms candidates through rigorous coursework by providing an understanding of the needs of society and industry. I did check the status of your retainer refund and it looks like you submitted it on September 29, 2021. Our professional workspace features a cozy business lounge, spacious conference rooms and productivity-fueling private offices. Requesting your refund is easy. Pulling out of the company was a complete hassle and has been extremely difficult to get billing issues resolved because they do not have company representatives to make decisions. October 14 Appreciate your immediate reply. Interested in a new product or service? Regus flagged this review for containing harmful or illegal content.Read more. Don't give them business so that they seize, Hi Faye,Im sorry if you felt the need to escalate this.I understand that your main concern is to cancel your agreement due to a business decision made by your company.You signed an agreement with us until 31 March 2023, so you could enjoy a preferential monthly fee. Submit a complaint and get your issue resolved. Why take the Change Management training from Reform Skills Inc? I called them again, which procedure took my time for 3 hours. If youd value a deeper investigation into the matter, or have any further concerns, Id be happy to assist you. It took almost 2 months. I still did not hear anything back yet. Combine information learn about implementing change management, its tools and industry best practice, facilitated by an experienced change leader. Need to file a complaint? same goes with debt collector from malaysia that emailed me abt 3 months ago. I would love the opportunity to help further but havent been able to identify your account. I would love the opportunity to help further but havent been able to identify your account. Its an automated process. Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world. Professional rooms for your next training session, interview, or pitch, wherever you need it. Well guide you through the process. We use dedicated people and clever technology to safeguard our platform. They are about people. Paid for parking online and have now received parking ticket from private company. I WILL SHARE THE TIME AND DATE OF NY CONVERSATION.FOR THOSE READING, I HAVE YET FACED ANOTHER ISSUE WHEREBY I BOOKED A MEETING ROOM AND WAS CHARGED FOR AN IMMEDIATE CANCELLATION (MADE WITHIN 2 MINUTES OF BOOKING) YET ACCORDING TO THEIR POLICY THE POLICY STANDS AND FULL CANCELLATION FEE APPLIES!I ALWAYS FEEL A COMPANY SHOULD HAVE THE CHANCE TO RECTIFY ISSUES IF IT IS AN OFF CHANCE BUT I HAVE TAKEN THE TIME TO WRITE THIA REVIEW AS THE REGUS PRACTICES ARE TOTALLY INADEQUATE! I couldnt see your email address or Regus account reference in your message. I couldn't get my retainer and called them. Location: Singapore Using our center address on your website is illegitimate without an active agreement between us. Hard revenue focused. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Absolutely unacceptable behavior. It is not actually possible for our systems to take out more than the invoice amount or the outstanding balance as amount is set by these parameters. No proper customer support contact or else.In case we don't get our money back within couple of weeks I'm ready to start a class action as I know there are other people who suffer from that negligence.Alexandra S. Hi Sasha,Im sorry to hear youve had this experience. Your agreement end date is not until 10/31/2021. At first all was well few issues but were sorted then we had an IT issue and the Tech team will join the teams call but only in chat, like what the hell, that is so unprofessional. 5. For a break between calls, browse the development's many shops and restaurants, or explore the . BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. They charge an excessive retainer fee. We ask all our customers to add an automated payment method to their account. Give your team a place to focus, thrive, and grow, while we take care of all the details. We exclusively work towards building the skill bucket of professionals and corporate groups from various domains. Hi Hannah, Im sorry if you felt the need to escalate this. Office Space and Coworking prices are per person per month and are dependent on inventory availability. Best, Lorraine Brule Global Customer Service at Regus. I was using virtual office space. I really thought that this company would be a good option for expanding our business. They often do so without adequately considering the effect these changes have on people within the organization. Manage your Regus account in one place and make bookings on the move. As you can see from your statement of account, available online (e.g. This will surely increase the credibility of your complaint. www.myregus.com) and go to the End Agreement section. I told you my account number is 9054006! The Regus has no issue when it comes with charged the rent and late fees; however, when asking them for a refund for the retainer, the same bank information will never work. Best, Lorraine Brule Global Customer Service at Regus, Funny thing about IWG regus is when someone expose them online about their dishonest practices they will quickly respond to it and come up with standard copy-and-paste template answers in order to give positive impressions to newcomers that their company is good. on top they refuse to return my deposits of $2000 Date of experience: January 26, 2023 Useful Share Fay K 1 review GB Once you enter into a contract with those scammers, you are forced to use whatever services they decide to offer at the outrageous price they decide upon, plus any additional hidden fees and levies they often tack on top of that. A signed agreement is a formal business commitment, and it should be honored.Im also surprised to read your comments about the quality of our service because our team members have always been in contact with you and assisted you in this matter.I would like to confirm that this issue is resolved as we confirmed to you via email. Get Regus can be contacted at (262) 832-3700. For a break between calls, browse the developments many shops and restaurants, or explore the Downtown Historic District, just 15 minutes away by car. Regus Office rented: Wisma Atria Singapore This will ensure the agreement ends at the current final date and will not renew further. They would not remove the items that I didn't want. We provide our restoration service for all customers to save time and money, along with the frustration of dealing with multiple outside vendors such as IT & phone technicians. Eventbrite - Learning Zone Inc presents Agile and Scrum Certification Training in Fort Myers, FL - Friday, March 24, 2023 at Fort Myers, FL, Fort Myers, FL. Transparency is very important to us, and all services can be opted in/out through your online account. Company Name: Max Dragon Technology Getting to Forum Corporate is a breeze, with secure underground parking, along with swift access to the I-75 and SR 82. Item #23 - Exit Virtual Office (VO) Agreement will be for a sixty (60) day term rather than a ninety (90) day term. this is absolutely gross and scam. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Hi Benjapol,It is surprising to see you posting a review about the matter which has already been clarified to you.At Regus, we work hard to ensure our services offer exceptional value to our customers and provide many different options to meet every requirement and budget. August 31 The company left an official comment to this complaint. My contact end of March 2021. They are scammers, and incredibly dishonest. They hide behind the fine print.LOOK AT THE BBB - RATING F - THEY DESERVE AN F. Hi Trevor, Im very sorry to hear of your disappointment.All of our services and costs are detailed in the agreement you signed. Regus lacks personal approach The centre's staff are friendly and helpful. A member of our team will get back to you as soon as we have the details. You should receive your refund within 30 days after your agreement end date. You should receive your refund within 30 days after your end date. I called Regus account desk and Dom S. got my call. Regus are not transparent with their pricing. Car park full (apparently because Regus has leased a load of spaces to a hotel nearby - Regus, feel free to confirm or deny) so I parked on grass verge together with 15+ other cars. Once they sell you something that will be the end of you being treated as a valued customer. Lets find the right workspace for you and your team. 4. Regus' sneaky auto-renewal practices and abusive fee increases are utterly unacceptable. *Ts&Cs apply; participating locations only. Thats no big deal, makes sense. We had to continue our business so we hired another virtual address from another company.No one cared about our issue so they continued to email us invoices. they will purposely delay in returning ur retainers and play stretch strategy in hope u will give up one day so they can keep ur hard earned moneyalso Forget about it if you have a problem with your bills, contracts, or other documentation with them. We may have received incorrect bank details.Also, we certainly do not force any customer to use any service. The vital skills students learn will be immediately applicable to their careers. Anyone can write a Trustpilot review. We have a team of specialists available 24/7 to help you find the best solution for your business. Please remember that the retainer is refundable at the end of your agreement. I asked a receptionist to help my issue to the Regus help desk. Anyone can write a Trustpilot review. As they are then listed as public spaces, they are available on a first come first served basis and with a hotel in close proximity, there are times the parking spaces can become very limited. Share your photos and videos with others to prove the truth of your words. Sandra promised me to escalate my procedure below, however, when could I get it safely? And in particular, I would like to thank Stephen and Maddie on the front desk who went out of their way to help me with a business project last week. The complaint has been investigated and resolved to the customer's satisfaction. Requesting your refund is easy. Here is my summary to strive for a refund of the retainer. You should receive your refund within 30 days after your end date. BBB Business Profiles may not be reproduced for sales or promotional purposes. Avoid at all costs. A desk of your own, in a shared office or open-plan workspace, Includes discounts on meeting room and office space bookings, Available at thousands of locations worldwide, Work for the day in a vibrant, social, and professional environment, Make use of our breakout areas to meet others and collaborate, Give your business the professional address it needs in a premier location, Use the address on your documents and have mail forwarded there. That way, when you go to cancel your lease, they could invent some reason that you owe more fees, because it is harder for you to get them to refund you for unused retainer than it is for them to dupe you into paying more money sooner than you really should have to. We will deduct any outstanding fees and other costs due to Us before returning the balance to You. dont give them ur credit card info under any circumstances2) Renew your contracts without permissionin all of office rental company, renewing contracts must have ur signature but not regus.