SUBMITTED: Friday, November 14, 2014. The link to my account can be found in the top right corner of this page. i have a car loan with westlake financial, and the money i need to pay it is taking longer than i expected to transfer to my account. Adele S. Buffalo Grove, IL. MON-FRI 9 AM 9 PM PST How many employees does WestLake Financial Number have? HELP. Login Payment Options Register Now Customer FAQs Ready to upgrade your car? New comments cannot be posted and votes cannot be cast. So, it gets 3 stars. Online lender LendingClub offers auto refinance loans, which may help you get a better rate or terms on your existing car loan. I would recommend to stay away from this lender until they decide to not have such a horrible application in place. We purchased 2017 infinity car for my 21 year old son in college, the dealer got him approved from the west lake finance. These two issues alone would fail any State inspection test, but nonetheless the truck had a passed State inspection document inside the truck from the dealership. 0. Dont know if this belongs here but im paying off my car and am out of a job at the moment. On December 5th I purchased a 2016 Infiniti Q50. Westlake Financial Services offers auto financing through a network of 50,000+ new and used car dealerships. Reset Password and then follow the instructions. Ive been up to 6 days late, and besides caling me multiple times a day, i was no worse for the wear. 1,500 dollars to get my car back let's not mention that when they repoed it they also made sure to get my monthly payment from my checking account. *The Estimated Monthly Payment is based on a 60-month term, a down payment of $ 3,533, Annual Percentage Rate (APR) of 7.15%, FICO equal or greater than 720, taxes in the amount of $ 2,562, title fees in the amount of $ 0, doc fees in the amount of $ 0, smog fees in the amount of $ 0, smog certificate fees in the amount of $ 0, surface protection fees in the amount of $ 0, theft deterrent fees . Lemon laws aren't a thing for used cars (unless you're in MA, and even then, its relatively limited). I would appreciate any feedback as im trying to contact them and they keep telling me the same they told you. However, inventory varies from location to location, and the newest vehicles may not be available in your area. If you would rather find out how much you qualify for over the phone, you can call us toll-free at (866) 553-3840. Never gave them any reason not to believe me. Is that when I should pay off the car? Was my brothers account he DIED. After reading the article, click the Next button. Desired outcome: Press J to jump to the feed. This app is absolutely horrible. By hiring Westlake employees, we hope to grow and strengthen our organization. To successfully access your account, follow these simple steps below: Financial Services Registration Requirements, Please follow these simple steps below to successfully reset your Westlake. But what's wigging me out about them is that when i increase my down payment range from their standard $1000 to $3000 the number of options actually goes dramatically down as does . They are inconsistent with their answers and I dont trust them at all. A lock (LockA locked padlock) or https:// means youve safely connected to the .gov website. My name is Linda Reinhartsen. I WILL BE CONTACTING CONSUMER FINANCIAL PROTECTION BUREAU ASAP! Get answers to our most commonly asked questions about Westlake here. I put down $4,500 and I would hate to lose that amount. Called back the following day talked to one person who told me it would take 5-7 business days and they did not process my ACH after she told me she did. Get all of your passes, tickets, cards, and more in one place. 6 days isnt much if you're out of a job, but i would imagine you have at least a month before they start sending repo guys after it. Took my car home from the dealership Aug 4th, 2022. . Its great looking and AWD but its been nothing but expensive problems and its only a 2014. Years in Business: 43. Business Started: 1/1/1980. I was tested positive for COVID for 3 weeks Ive called to let someone one, scheduled a later date to pay but still was tested positive for COVID so I was unable to go to work. I was able to get my car back that's about it. Westlake Financial is the worst finance company around. Will any of this go on my credit? Westlake Financial Services is a privately held, Internet-based finance company specializing in the purchase and maintenance of high- and low-risk automotive installment agreements. Whether youre a dealer looking for a business to help customers with affordable, affordable credit, or a WestLake Financial Customer Service looking for a way to get their dream car, we offer numerous options to help you reach your goals. This is my ONLY payment thats 22 days late, Ive called to let someone know that I would be able to make a payment the end of the week because I went back to work in order for me to work I need my car. doxo is the simple, protected way to pay your bills with a single account and accomplish your financial goals. I will have paid over . Copyright. Here, we review Tresl auto finance where youll learn about the company, what it offers and for whom its best suited. This settlement sends the message that we will hold companies accountable when they deny servicemembers the important interest rate benefits they are entitled to under federal civil rights law., Servicemembers make enormous sacrifices, and we have a responsibility to protect their rights and ensure they have full access to important benefits guaranteed under the law, said U.S. Attorney Martin Estrada for the Central District of California. I refinanced with a nother company and the dealership and westlake are still giving me no answer. LendingTree does not include all lenders, savings products, or loan options available in the marketplace. Now let me give you some necessary credentials for Westlake. This is the only thing holding me from getting license plates. . Read full review of Westlake Financial Services and 1 comment. I made payments for 2 years always on time and sometimes double the payment due. Not only am I paying on a vehicle that should have not been sold in the first place I am paying 24.52%. Heres what else you should consider: No minimum credit score required, but your score does impact your interest rate. Westlake Financial sends your information to local dealerships so they can contact you with financing terms. They are extremely rude, talk to you like you are incompetent, the management has zero professionalism, and none of them know what the other person is saying. Charges can hurt your credit score and stay on your credit report for up to seven years whether you pay them or not. They are suppose to refund me the extra payment. Those with the strongest credit (scores of 600 and above), may be eligible to borrow more than the car is worth, as high as 150%. And I would like the $6,000 down payment back. Westlake Services, LLC provides financial services. Is this legal I thought my original contract was with Westlake and everything with the dealership at this point is done how can they put a repossession on my credit if I literally come and drop the vehicle off the moment I speak to westlake's first payments department? Please allow up to 30 days for paper billing to begin. I never thought that I would have to do this but after being seriously injured and in the hospital I never received any communication from the finance company at all and normally they reach out through mail email text message I received nothing the whole entire time I was sick and in the hospital the day I was released is the same day that they picked up my En el ao 2014 diciembre compre un nissan mxima 2012 y lo trabaj en Uber me sacaron ms de 1500 el primer mes cuando el contrato es de 650 aproximadamente mensual de repente se llevan el auto y lo reporte al consumer affairs ahora despus de este fraude me reportan en credit report me cobraron 2 veces y dan un reporte con mentiras tienen el auto yles he pagado todo son unos ladrones mentirosos, Desired outcome: This date was 9-20-09. They keep saying that they are sending emails for first payment to reach out to me, and no one has reached out to me and my first payment is getting closer and closer (The 16th) I've removed auto draft from my account so that I'm not legally required to keep the vehicle after I make the first payment. Payment Options. Servicemembers and their dependents who believe that their rights under the SCRA have been violated should contact the nearest Armed Forces Legal Assistance Program Office. You dont need to add a Social Security number to the form, and submitting the form does not affect your credit. Westlake Technology Holdings is an automotive and financial technology company based in Los Angeles, California, with approximately $12.14 billion in assets under management. I have sent in death certificate to show I'm next of kin. westlake financial required the addition of a nearly $5000 fee on top of a 20% interest rate for a subprime auto loan on a $7000 car with a $3000 down payment. It may not have been reviewed, commissioned or otherwise endorsed by any of our network partners. The developer provided this information and may update it over time. Submit a complaint and get your issue resolved. Learn about budgeting, saving, getting out of debt, credit, investing, and retirement planning. Westlake financial first payment contract cancellation On December 5th I purchased a 2016 Infiniti Q50. Westlake is pocketing the rest. Once approved, you can make payments online using your Westlake Financial login, or you can send a check or pay over the phone. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. You could prequalify online, but you wont know your exact rate or terms until you visit one of Westlakes partners dealers. Desired outcome: Data privacy and security practices may vary based on your use, region, and age. Desired outcome: In order to take advantage of the interest rate cap, a servicemember must provide the creditor with written notice and a copy of their military orders or other documentation of their military service no later than 180 days after leaving service. Trying to pay off loan getting nothing but hang ups. Share sensitive information only on official, secure websites. ** Westlake Financial (WFS) will cover the monthly DMS fee for any given month where the dealer funds 2+ loans with WFS and prints forms associated to 2+ non-WFS deals *** There is a $25 monthly minimum for DealerCenter accounts with credit bureaus services. Review your pre-qualified finance terms and print your voucher. The registration button is now clickable, so a new page with the registration form is displayed again. Account #[protected] account holders name Richard petzold. You must be registered on the official portal to use all services and functions offered by the portal. I have ask for them to not go in the account because they don't take my card the card on file but every months they go in my account and I have non- sufficient funds and this been going on since the very first payment. I alerted the claims dept of this unwanted situation and spoke with a supv about the insurance company's actions and was told that my account would be red flagged and check would On 8/24/22 I was at work when my ring camera went off showing a tow truck entering my driveway. Cancelling MyAccount eStatements For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. I financed it for 10,450.57 with 20.89% annual rate in late November 2017 and made a down payment of 1,000$. Join our community, read the PF Wiki, and get on top of your finances! AND SAFETY IS ONE OF THEM. Police stopped him and charged him for street racing, in fact he was bullied by some other guys at school. I was financed through them through a hole in the wall dealership with a sub 600 credit score and 1k down. The developer does not collect any data from this app. Claim it and get a lot of features. I have been trying to resolve this for about six weeks. Thanks! help me if previous owner is n/a and I everything to prove I have the title. 11/6/2018. Car Finance Payment Calculator. Three days after the agreement was in place Westlake automatically took the next car payment from my checking account. As the largest privately-owned car rental company, the company operates in all 50 states plus Puerto Rico and has over 20,000 franchises and independent dealerships. Were u able to get in contact with them? Create an account to follow your favorite communities and start taking part in conversations. Im now at a payoff balance of roughly 7 grand on a truck that i constantly have to work on with 210000 miles that's worth 4 grand on a good day. Finally, compare offers from different dealers and take a trip to the lot for a test drive. They say here is the address Oh I'm sorry can't hear you and hang up. I have provided death certificate with me as next of kin. This complaint was posted by a verified customer. Business Incorporated: She told me it would take 3-5 business days. Life happens and I feel they should at least give people 30 or 3 consecutive late payments to process a repo just like other banks do. Pay at Westlake City Hall: City of Westlake City Hall 1001 Mulberry Street Westlake, LA 70669: Find us on google Map: Pay by phone : 337-352-2355 City of Westlake City Hall 1001 Mulberry Street Westlake, LA 70669 www.cityofWestLake.com. Contact Westlake Financial today. All my payments show as on time(even that one.) Pay your Westlake Portfolio Management bill online with doxo, Pay with a credit card, debit card, or direct from your bank account. It never opens it stays on the logo I've Uninstalled and reinstalled it 10 times! Westlake MyAccount offers customers the convenience of making a. It sucks you can't pay early or turn off autopay. When i talk to the last Monday i told her i needed the refund back in my bank account she processed it as a check first mistake. The auto industry is a fast paced business. I've reached out to Westlake and they told me since I have not made my first payment yet I can do a buy back where my contract is essentially canceled and I do not owe anything to them. Based in Southern California, Westlake performs indirect installment agreements through a network of 21,000 new and used vehicle dealerships across the United States. Access the official WestLake Financial Login page at www.westlakefinancial.com/wfsWebsite. Westlake has no minimum income or credit score requirements. 01/30/2023. Of course Westlake FINANCIAL services violated my rights as a Consumer natural person. Desired outcome: Get a Westlake Payoff Quote Personal Info > Payoff Quote > Title Release > Pay Online The information you provide will help us confirm your identity. Westlake Financial Services is a privately held, Internet-based finance company specializing in the purchase and maintenance of high- and low-risk automotive installment agreements. 8 talking about this. They did many repairs wrong at that dealership and they botched the wiring. I thought by law you had 3 months to make sure they fix and pay for all issues with the car but Im not sure at all. They did not apply one cent to my principal. Official Login At www.westlakefinancial.com. Made a payment with a confirmation number and for some reason the dealership had an extra set of keys. The mechanic I took it to though told me that losing $4,500 is less than paying off the full value of the vehicle when the vehicle isn't even worth it and that the repairs the dealership done are unsafe/reflectory of terrible craftsmanship. I was able to move. NOT ACCEPTABLE. Westlake MyAccount gives customers the ability to make payments and even set up recurring payments through this app. MON-FRI: 5AM - 8PM PST SAT-SUN: 5AM - 2PM. No haggling cuts both ways you might find better deals and lower rates elsewhere. So I gave them my bank account info they told me it was invalid 30 days later when I called them. Have a blessed day. I immediately reached out to Westlake Financial and they informed me that I was 5 days late with my payment and asked me was I ready to make a payment. There is nothing in the contract I signed stating that the down payment is not refundable. That $14,000 is in addition to what I have to pay for the car. WestlakeCustomerCare@westlakefinancial.com, https://myaccount.westlakefinancial.com/wfsWebsite/views/Privacy-Policy.jsp. Login to view inventory, get pre-qualified and set up a test drive today! I am his sister (next of kin) Richard died I am trying to pay off the loan. We have a BIG problem. You can make a payment on your loan using one of several methods, though many come with a processing fee: Autopay from your checking or savings account no fee Online payment using your checking or savings account no fee Online payment using your debit card $5 fee basically told [censored] you from your company and dealership. They specialize in the acquisition and servicing of auto loan contracts. I just bought a used car from someone, who was not the 1st owner of 21 days to receive refund from insurance check. Find vehicles that fit your needs - search by desired monthly payment, vehicle price, body type, and more. Our team is ready to answer any questions you have Westlake mobile application includes features to make a payment, sign up for a recurring payment, access payoff information, and much more! Former ACC Customers can register their account on myaccount.wpmservicing.com to make payments online or. LearnMore. Westlake Financial is an Internet based, privately held finance company that specializes in the acquisition and servicing of prime, sub-prime, and non-prime automotive retail installment contracts. Since 2011, the Justice Department has obtained over $476 million in monetary relief for over 121,000 servicemembers through its enforcement of the SCRA. about your Pre-Approval offer. Westlake customer service are very rude and disrespectful and not very much understanding to people needs. You will need your account WestLake Financial Number, last 4 CPF digits, date of birth,, and the press. For our system to access your account, you will need to enter your email address and password. Westlake Financial's customer service team can be reached over the phone Monday through Friday from 9 a.m. to 9 p.m. and Saturdays from 10 a.m. to 7 p.m. at 888-893-7937. Edit: ive never been charged a late fee either. Called back 10 minutes later they said it was processed and it would take another 5-7 business days. GET OUT OF THIS TRUCK AND LOAN AGREEMENT. However, it should say on your statement when a late charge will be added. . New design of Westlake MyAccount Mobile App with brand new interface and user experience! The developer, Westlake Financial, indicated that the apps privacy practices may include handling of data as described below. Drive off the lot in the car of your dreams! This is not the first time I have had an issue with Westlake not processing my payment. Please follow the steps below to register: After successful registration on the portal, you will receive a confirmation email. One or more WestLake Financial Payment may be deferred until the end of the contract term for customers experiencing temporary WestLake Financial Payment difficulties. I called Westlake financial and spoke with Juan he saved the day! Out of 72,485 within 50 miles of 90010 from participating dealers. Which was $338.87. Under the amended settlement agreement, Westlake has agreed to pay an additional $185,460 to 250 servicemembers who did not receive interest rate benefits back to the date their orders were issued or who had to wait more than 60 days to receive their benefits. This company is so inconvenient. I don't know what to do but I would like my money back that is owed to me. Somy question ishas anyone of you gotten your property back? The total you will pay over the course of the loan includes the price of the vehicle, interest, and other fees potentially including: Taxes and licensing fees Dealer fees Add-ons, such as an extended warranty or gap insurance Restrictions They are they signed a "first payment default clause" with Westlake on their end. I don't see reviews about what happens afterward. I find myself in an unforeseen set of unfortunate circumstances & am requesting some grace. Based in Southern California, Westlake performs indirect installment agreements through a network of 21,000 new and used vehicle dealerships across the United States. Westlake Financial provides auto loans for used and new cars in all 50 states. It would seem you need to get your financial house in order. Its feels like a complete set up between the 2 of them. Print Your Voucher. Westlake Portfolio Management mobile includes features to make payment, sign up for recurring payment, access payoff information, and much more! Get reviews, hours, directions, coupons and more for Westlake Financial Services at 4751 Wilshire Blvd Ste 100, Los Angeles, CA 90010. Fraud and i gave a down payment, Car loan with them and they blow up my phone all day every day even when no payment is due.. then threaten and send people to put letters o. All collections and services are performed in-house from their central facility in the Mid-Wilshire area of Los Angeles. Westlake auto finance rates start at 1.99% APR and go up from there depending on your credit score. Learn about budgeting, saving, getting out of debt, credit, investing, and retirement planning. I have ran across a problem with a used vehicle that I purchased through Chrysler of Lawerenceburg KY which did not even last 30 days. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Then i called back the next day spoke to someone who was supposed to fix it to get it switched to my ACH supposedly talked to the supervisor and fixed it to where it would only take 2-3 business days. This can happen if you have defaulted on your auto loan. Now it's easier to manage your account, make payments, set up automatic payments, and much more new features! But the phone calls start the first day after due date, and continue to harass me, even though I tell them I will make the payment in a day or 2. I spoke to reps at Westlake and received information on how to combat this issue all to call days shortly after to be told I was out of time. Manage your account online. Quickly view floored vehicle details, make payments, browse comprehensive reports, manage audits and access vehicle valuations from your computer, tablet, or mobile phone. Westlake Financial Services is a privately held, Internet-based finance company specializing in the purchase and maintenance of high- and low-risk automotive installment agreements. You can change your password by clicking on the Forgot your password? link listed in the screenshot below, then following the instructions. This app was helpful in the beginning its horrible now! Take your voucher to the indicated dealership, and complete final paperwork. The headlights didnt switch from high to low they had only one setting because a failed headlight switch which was notated to be fixed prior to purchase. They tell me to send money gram. I did sign a paper acknowledging that the airbags had deployed prior, but there are open circuits and stuff and the whole airbag system is disabled due to this issue.. so I'm literally driving around with no airbags in a 2016. Make your collections agents more productive with an easy, fast and intuitive . An official website of the United States government. Westlake will also be required to pay an additional $40,000 civil penalty to the United States. In order to resolve those allegations, Westlake entered into a settlement requiring the company to pay over $700,000 to servicemembers and a $60,788 civil penalty and to be subject to monitoring by the department. 4751 Wilshire Blvd Ste 100 Los Angeles, CA 90010. They will be able to tell you your options. my insurance company sent a forced owner retain check to the claims department before declaring auto a total loss as finally decision. And you are still on the title you should be plated. In 2017, the Justice Department filed a complaint in the U.S. District Court for the Central District of California alleging that Westlake and its subsidiary, Wilshire Commercial Capital, violated the SCRA by unlawfully repossessing at least 70 vehicles owned by SCRA-protected servicemembers. I spoke to the dealership about this and they said that if the contract is kicked back to them that they will put a repossession on my credit as well as they will keep my down payment. The registration process for financial service providers. Several complaints are related to problems with billing, interest and fees. Need Help? 1 star. WestLake Financial Phone Number information. You can visit the official website at www.westlakefinancial.com.