A Station Agent canhelp process a ticket refund request. 0 0 10.1455 10.364 re /Tx BMC Subject . For details about how to apply for a refund, download theClipper Cancellation Form. Key Clipper information translated to Chinese. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. 0 endstream endobj 191 0 obj <>/Subtype/Form/Type/XObject>>stream Metropolitan Transportation Commission . Clipper cards will hold a maximum of $300. H*2T0T341f& 0 S, endstream endobj 207 0 obj <>/Subtype/Form/Type/XObject>>stream f In the end, if it still doesn't work, buy the $3 card and load only the exact amount you need onto it at the machine in the SFO BART station. EMC /Tx BMC If you ever lose your card, well replace it and restore your value for a $3 fee. Clipper Refunds: Only registered Clipper cards, are available for refunds. If you are participating in a special pass program through your employer, school or residence, please contact your program administrator for information about getting a replacement card. These passes are valid only for the eligible university/hospital employee, student, or postdoc to whom they are issued. 2020, Metropolitan Transportation Commission. EMC For more information, please refer to our pre-tax payroll deduction web page. Learn More If you forget to tag on and/or off, you will be subject to citation. If a Caltrain patron is contacted onboard the train without valid fare, Caltrain Fare Enforcement Agents or San Mateo County Sheriffs Office Deputies will scan/photograph their ID to issue a Notice of Violation for fare evasion. EMC You have to fill out a form. 0 S, endstream endobj 210 0 obj <>/Subtype/Form/Type/XObject>>stream Riders will also be able to add enough fare to a paper ticket to exit a station using cash at the Addfare machineslocated inside the paid area of each station. Tickets submitted for refund must have been purchased by cash or debit card. endstream endobj 182 0 obj <>/Subtype/Form/Type/XObject>>stream Warriors Ferry / Chase Center Service If your card is registered, contact us so we can block your card from further use. Be sure to review the paper ticket fare chart at the station. The Student Navigation Center is here to help you understand all the ways you can enjoy the convenience of your card. Choose to stay logged in or to log out. 7.1 A Cardholder may request a refund of the remaining cash value on a Registered Card with a minimum $5 cash value balance by mailing a completed Clipper Cancellation Form, which is available at www.clippercard.com. They are. Note: If you are requesting a refund for unused transit passes or tickets that were loaded to your Clipper card in error, cancelling your card is not necessary. endstream endobj 221 0 obj <>/Subtype/Form/Type/XObject>>stream /Tx BMC Need to Order a Clippercard? Please include your name, phone number, and return address and note that you are seeking a refund of paper ticket(s) using. But MUNI allows a $.50 negative balance I think and some places allow negative balance to avoid people getting stuck on a bus forever??? Refund will be given as Returns shipping; 14 days: Money Back: . The site navigation utilizes arrow, enter, escape, and space bar key commands. Clipper is the recommended fare payment method and offers ferry customers a discounted fare. 7.1 A Cardholder may request a refund of the remaining cash value on a Registered Card with a minimum $5 cash value balance by mailing a completed Clipper Cancellation Form, which is available at www.clippercard.com. E\i\\ endstream endobj 179 0 obj <>/Subtype/Form/Type/XObject>>stream What can I do with an online Clipper account? If your card is registered, contact us so we can block your card from further use. H*2T0T3415Rf& Tickets cannot be replaced if lost or stolen, cannot be exchanged, and are notrefundable. My spouse, relative, or close friend needs help managing their registered Clipper card. Clipper's on your phone! If the reader beeps twice to tag you off for your previous ride, swipe your card to tag on. EMC To get a refund, complete the Clipper Cancellation Form and send it to Clipper Customer Service along with your payment information. H*2T0T3415Rf& Registration is easy, and its free. endstream endobj 186 0 obj <>/Subtype/Form/Type/XObject>>stream BART will refund tickets with a remaining value greater than $1.00. 0.749023 g Station Agents can also provide pre-addressed envelopes to Treasury. Pay With EMC However I only plan to ride the BART a couple times during my stay, so if possible I want to avoid this fee or get a refund on the fee after I finish using the card. f `qp8Wkdj434T) Y endstream endobj 212 0 obj <>/Subtype/Form/Type/XObject>>stream " receive a refund of any transit cash value, unused transit passes, discount tickets, ride books or parking value on your card. For faster replacement, you also can pick up your replacement card at an in-person service location. Donations of tickets with unused value of less than $1 can be made to local non-profits. Due to increased Clipper Card use and the corresponding reduction in use of paper tickets, the Ticket Exchange Booth at 12th St Oakland City Center Station has been permanently closed. Visit the Go Pass eligibility page for more information. As part of tuition and fees, all students pay $180 each semester for a "Gator Pass"this . EMC You will get a check in the mail at the address you provide. !5r=m)x=t y j*U`Txxl]we%fhE6 v-`ci/]#z&-`F!T1=ynu>%pP #6@N!q4pw$YxJw6EJa=!RDN46lVMCfv3Ge]()m. The Smart Passis only available on pre-loaded Clipper cards, which are available through Stanford Transportation. 0.749023 g Q: Your column about problems with Clipper cards alarmed me, so I checked the three accounts I have to see if values that existed when the pandemic began almost two years ago are still there. EMC Be creative, drill a hole in it and it makes a great memento key tag and you won't have to buy one of those expensive silly ones at a Wharf curio shop, Still have my Suica card. Directions to Zide needed from Union Square. Ticket Refunds. Only registered Clipper cards are eligible for refunds. If you used your old card with a transit benefit program, BART EZ Rider Parking or Bay Wheels, you will need to give that provider your new card serial number. 0 6 It's just $3. How would you improve Clipper? People were just grabbing free Clipper cards, riding BART, racking up negative balances and throwing the card away. /Tx BMC What I usually do (did that in NYC, HK, Boston) is just to leave the card somewhere. bFrADhDwzeCJt>HJG()qCFY9Vq{$s? 0 0 10.1455 10.364 re I have a whole collection of stored value transit cards from many places! You can also visit the Customer Services Center at Lake Merritt Station to drop off tickets in a sealed envelope addressed to BART's Treasury Department. A: No. EMC San Francisco International Airport (SFO), Electric Personal Assistive Mobility Devices (EPAMDs), Elevator Locations and Accessibilty Pathways, 2023 San Francisco Bay Area Rapid Transit District. Some commuters have found that the Clipper card only works when the card is not next to their Stanford ID card or badge, and/or is removed from any plastic ID holder. Each passenger needs his/her own ticket and/or Clipper account (card or mobile app). There is a $5 fee for this service. Additionally, federal tax law prohibits refunds if a card has received any value through an employee transit benefit program. https://www.caltrain.com/fares/how-buy/clipperr/clipper-caltrain-faq. You can check your eligibility on our Go Pass and Smart Pass eligibility checker. 0.749023 g H*2T0T3415Rf& If you are unable to get your Go Pass to tag on: Hold your card flat against the Clipper logo on the reader. Refunds are subject to the fees in Section 10. In addition, those affiliated with Stanford will immediately forfeit the privilege of receiving future passes and prizes through Stanford Transportation. To request a transfer of cash value from one card to another, wait until you have received your Smart PassClipper card, then contact the Clipper Customer Service Center at 877.878.8883 (TTY/TDD 711 or 800.735.2929) to request they transfer your cash value to the new card. If your next order will cause your card to exceed the $300 maximum balance, Clipper cannot load the funds to your card. endstream endobj 219 0 obj <>/Subtype/Form/Type/XObject>>stream E\\y\F@B.THH!*o* The ClipperCard is Salem State University's official identification card that gives you access to tons of resources on- and off-campus. I no longer need to use Clipper. Oakland plans to unleash pothole blitz to fix notorious street damage, Los Gatos: Hundreds still without power as Black Road repair project finishes early, Dear Abby: I love my wife but I think I better get divorced, Dear Abby: My wife said she doesn't like it, but it's part of my life, Harriette Cole: She has gone too far with the remote work option, Bobcat seen using Highway 17 wildlife crossing hours after it opens, Authorities: Man bombed PG&E transformers in South San Jose, Ask Amy: I feel guilty for not speaking up about my co-worker's activities, William backed Harry and Meghan's eviction, prefers brother never 'set foot in England again', Map in Murdaugh murder case: 5 deaths and a mysterious shooting, Ask Amy: I didn't ask for what I wanted, and I'm sad they couldn't guess, Miss Manners: I felt bad that they all skipped her baby shower -- and then I found out why, As Adderall shortage continues, DEA plans to limit some telemedicine prescriptions, House where JonBenet Ramsey was found dead listed for sale for almost $7M, Columbia University permanently drops SAT, ACT admissions requirement, The Waterbed Doctor: California retailer lays claim to retro bed with nearly 40 years of service, sales, Felonious Florida podcast: Missing teenage girl leads to several cases of child sex trafficking, Do Not Sell/Share My Personal Information. 7) d"W0%Q T How many people do not know and never retrieve their funds? Note: If you are requesting a refund for unused transit passes or tickets that were loaded to your Clipper card in error, cance lling your card is not necessary. Please note that, Caltrain has a proof-of-payment system for fare enforcement. endstream endobj 215 0 obj <>/Subtype/Form/Type/XObject>>stream According to Caltrain, failing to tag on and off could result in improper Clipper card readings, which could result in a Caltrain citation. A reader in a prior column thought $300 had disappeared from an account. Please note that Go Passes cannot be loaded onto discounted cards such as, Senior, Youth, and Regional Transit Connection (RTC)/ Disabled. If not, you can check your balance and add value to the card at a ticket machine before starting the journey. Eligible Stanford affiliates should complete the Go Pass request form to request a Go Pass. When you order a new card online, you can log in to your account and Clipper will automatically register your new card to your existing account. -=9&_j?N3?vjUaFXpJ| You must tag your card again when you get off the train. /Tx BMC endstream endobj 195 0 obj <>/Subtype/Form/Type/XObject>>stream If you are eligible for the VTA Smart Pass and have (or would like) a Smart Pass Clipper card, we encourage you to use the same Clipper card for both passes. `qp8Wkdj434T) Y endstream endobj 208 0 obj <>/Subtype/Form/Type/XObject>>stream Skip top navigation. REFUNDS. /Tx BMC ClipperCard is your passport to campus and beyond! The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. 0 { endstream endobj 205 0 obj <>/Subtype/Form/Type/XObject>>stream Add value, set up autoload, and check your balance! H237402VH2P0P04341Qf& Your session is about to expire due to inactivity. I would love to consolidate all the cards into one card. /Tx BMC 0 0 10.146 10.364 re And Metro card. If do not tag on and/or off, you will be subject to citation. Registered cardholders can complete and sign a form authorizing another individual to act on behalf of the cardholder. Your session is about to expire due to inactivity. /Tx BMC 0 { endstream endobj 202 0 obj <>/Subtype/Form/Type/XObject>>stream Clipper is committed to protecting your privacy. While riders are still able to use tickets to enter or exit through fare gates, we understand some may want to refund their tickets since the balance can't be transferred to a Clipper card. Opens in new window. Each youth, senior and RTC card is automatically registered by the Clipper Customer Service Center and therefore has its own account. Get the app here >> Note: Clipper may not be used for Giants Ferry or for group travel - one account per passenger per trip. Graduate students are not eligible for a free Go Pass after this date. Answer 1 of 2: I'm planning to take the BART train from Oakland Int'l Airport station to 12th St Oakland City Center station. To apply, visit theClipper START website, call 1-855-614-9149, or emailhelp@clipperstartcard.com. Where to Use On 24 transit services and more. Tickets purchased using pre-tax dollars/Commuter Checks are not refundable due to federal restrictions of the Commuter Check program. 0 { endstream endobj 196 0 obj <>/Subtype/Form/Type/XObject>>stream If you have any monthly passes or multi-ride tickets on your current Clipper card that you are purchasing through our pre-tax payroll deduction program, they will need to be canceled on the existing card before they can be transferred to your new Smart Pass Clipper card. Then when you exit, Caltrains will tell you that you have a negative balance. I havent needed to use it in that time. E\\y\F@B.DHR!"g/ EMC It can hold all transit passes, such as the SF University Pass for Muni, Higher Ed discount product for BART, Way2Go Pass for SanTrams or other products for all major Bay Area transit systems. Q: I have a similar issue where several hundred dollars in my Clipper account no longer shows online. H*2T0T3415Rf& Mail the ticket(s)toBART's Treasury Department. o Discover . Ferry tickets and adult Clipper cards may be purchasedfrom terminal ticket machines in Larkspur, Sausalito, and San Francisco. Then throw your Clipper card away knowing that your negative balance is more than $3 so you got your $$ back and then some. More riders tell of disappearing Clipper card, Click to share on Facebook (Opens in new window), Click to share on Twitter (Opens in new window), Click to email a link to a friend (Opens in new window), Click to share on Reddit (Opens in new window), Bay Area weather: After thunderstorms and hail, snow could be on the way this weekend, More riders tell of disappearing Clipper card balances: Roadshow, Kudos to Caltrans for following up on drivers complaint: Roadshow, With just 2 cameras, a Texas city controlled traffic at many intersections: Roadshow. Key Clipper information translated to Spanish. Refunds are subject to the fees in Section 10. After that, you need to tag on and off for each ride. Refunds, BART Treasury Department2150 Webster St.9th floorOakland, CA 94612. The program enables employees to purchase up to $260 per month in transit expenses with before-tax dollars. The other option is a refund. Please contact Clipper Customer Service at 877.878.8883 to request a refund without cancelling your card. To request a refund or adjustment or to report a lost or damaged card, visit the Clipper Customer Support webpage. All rights reserved. Then take a long joy ride on Caltrains. Getting dinner in Oakland this Fridaywill I get robbed? If your card is blocked, its likely we couldn't process your payment or your card has been reported lost or stolen. If I'm reading the link correctly, you can't get a refund of the card fee, but you can get a refund of any unused balance of more than $5, although they charge a $5 fee. You will need to contact Clipper Customer Service at 877.878.8883 to request a transfer of the transit value to the correct card. (For example in NYC one can buy MetroCard at the airport without a fee.) Here's what you need to know. endstream endobj startxref 0 %%EOF 332 0 obj <>stream Pay it forward. Phone. Once your Go Pass is loaded onto your card, you will need to tag your Clipper cardto activate the Go Pass. Visit our VTA Smart Pass page for more information. The Clipper program, as a matter of law and policy, does not disclose Clipper account information to someone who is not the registered cardholder, unless Clipper has the cardholder's authorization to do so. To report it lost or stolen: For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. /Tx BMC EMC Phone. Fraudulent use and transfer of the Go and/or Smart Pass is a serious violation of the program. Clipper says it does not take funds away, even if the card goes unused for years. To request a form and find out more information about the authorization requirements, please contact Clipper Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). /Tx BMC Learn more about resolving a block due to failed Auto-Reload payment, Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or. 7.1 A Cardholder may request a refund of the remaining cash value on a Registered Card with a minimum $5 cash value balance by mailing a completed Clipper Cancellation Form, which is available at www.clippercard.com. Can I have more than one card in my Clipper account? Clipper saves money. endstream endobj 178 0 obj <>/Subtype/Form/Type/XObject>>stream 0.749023 g https://docs.clippercard.com/brochures/en/clipper_cancellationform_120213.pdf. Less than a cup of coffee. In the meantime, you must purchase a ticket because valid fare is required before boarding; otherwise, you will be subject to citation for fare evasion. BART will refundpaper ticketswith a remaining value greater than $1.00. 0 { endstream endobj 190 0 obj <>/Subtype/Form/Type/XObject>>stream f endstream endobj 175 0 obj <>/Subtype/Form/Type/XObject>>stream If the balance on your card is less than $5, Clipper will not process your refund request or charge the $5 processing fee.". However, If your card is damaged, you will be charged $5 to replace your card (includes balance restoration) or $5 to refund your Clipper card balance (without card replacement). What do you recommend for getting this resolved? No service to Chase Center atthis time,stay tuned for updates. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. It is recommended that items of value be insured when selecting this option. Each youth, senior and RTC card is automatically registered by the Clipper Customer Service Center and therefore has its own account. So take your balance down to $1.50. Please note that if you have a discounted card (senior, student, disabled), the Go Pass will not work on these cards. You can also use Clippers automated phone service to hear your recent transactions or have a list sent to the email address in your account. o Visa . We contacted Clipper and were instructed to write letters to get the refund on two cards. 0.749023 g 0.749023 g Phone. hb``e``b Y8v $ _(f`ax!y[1igHee,t3mXP!u!Tf3l 3x.S(vOY73 Zl5r0; 4y 'gVlw?H65i\k|ZFKcE2.< There is a 50 cent surcharge per trip for paper tickets. All Access Digital offer for just 99 cents! A: Fire off an e-mail to clipper@bayareametro.gov. Q: Ive had a Clipper card with a balance on it sitting on my dresser for probably over 5 years. Transit pass . The agent will have you fill out a form and you will provide the agent with your ticket(s) and the agent will send itto BART Treasury. The Go Pass is a Caltrain-specific program, and the Go and Smart Passesare the only free transit passes available for Stanford affiliates at this time. E\\y\F@B.THH!*o* H*2T0T341f& Get next-day replacement and balance restoration for a lost or stolen registered Clipper card (you must call Clipper Customer Service at 877-878-8883 a day in advance to have your old card blocked). If you only have a few trips, I'd go to http://www.bart.gov and use Trip Planner to enter your intended trips. There is a $5 fee for this service. HD 0UR K(EP%xg:#6(=VU-zTqwn?p Include the card number in your description. Please contact Clipper Customer Service at 877.878.8883 to request a refund without cancelling your card . Key Clipper information translated to Chinese. You wrote about Clipper freezing accounts. Key Clipper information translated to Spanish. You can add value, see what's on your card, and see recent transactions. Caltrain requires all Go Pass users to tag on before and tag off after each ride in order to have a valid fare. However, money added since then does not show on the account, as weve not used the cards. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-116689862', '');}, 'log_autolink_impression');San Francisco Bay Area. Clipper App. /Tx BMC If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. *Note: The pilot Go Pass program for graduate students will be ending on December 31,2022. If your Clipper card has been loaded through a transit benefit program, the transit value is ineligible for a . Yes, you can manage your account using the Clipper app and in your mobile wallet. Prior to that he was an assistant sports editor at the paper from 1984-1987. Note: Clipper may not be used forGiants Ferryorfor group travel - one accountper passenger per trip. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal . Apparently Bay Area folks found a loophole where BART allowed you to enter a station with the min amt on your Clipper (say $3). Learn more about resolving a block due to failed Auto-Reload payment, Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or. If you are going to ride the Cable Car, ferry, or buses, put Clipper on your phone. How can I manage the account on their behalf? To find out more information about replacing an RTC card, please visit 511.org.Opens in new window. In order to have valid fare, Caltrain requires you to tag on and tag off before and after each ride.